Welcome to our FAQ page. Here you will find answers to some of the most commonly asked questions about our website and services. If you can’t find what you’re looking for, please contact us and we’ll be happy to assist you. Thank you for choosing The Agent’s Archive.
How can I track my order?
Once your order is processed, you will receive an email with tracking information for your package. This email will include a tracking number and a link to track the status of your delivery. Please check your spam folder if you do not receive the email within a few days of placing your order. If you have any questions or concerns about your order, please contact us.
Can I cancel or change my order after it's been placed?
Once an order has been placed, we are unable to make any changes or cancel the order. We apologize for any inconvenience this may cause. We recommend double checking your order before finalizing it to ensure that all information is correct.
How do I return or exchange an item?
we do not offer returns or exchanges unless the item received is deemed defective. We take great care in ensuring that all products are of the highest quality before they are shipped to our customers. However, if you do receive a defective item, please contact us immediately and we will work to resolve the issue as soon as possible.
What is your policy on shipping and handling?
Shipping and handling costs will be calculated at the time of checkout based on the destination and package weight. You will have the opportunity to review and approve the charges before finalizing your order.
How do I contact customer service?
To contact customer service, please visit the contact us page or email email@example.com where a representative can help you. Provide a detailed description of your question and any issues you’re facing. Please allow for a response time of up to 24 hours.
How do I unsubscribe from your newsletter?
To unsubscribe from our newsletter, please click on the ‘Unsubscribe’ link at the bottom of the email.